Support

How accurate is the forecast?

It is an estimate, and the app always shows it as one. It is based on the cycles you have logged, so it gets better as you log more. It is not a method of contraception.

Where is my data?

On your phone only, encrypted on the device. There is no account and no cloud sync in this release, so we never see your journal.

How do I move my data to a new phone?

In the app's settings, create an encrypted backup, share it to a place you trust, and restore it on the new phone. Keep the backup password: without it the backup cannot be opened, and we cannot recover it.

My reminders do not arrive

Check that reminders are on in the app's settings and that notifications for MyAlmi are allowed in your phone's settings. Reminders are planned on the phone two weeks ahead; opening the app from time to time keeps them up to date.

Do I have to pay?

No. Every feature is free for everyone. Tips are optional, one-off and unlock nothing; they help keep MyAlmi free. A tip is charged by the App Store or Google Play, which also handle any refund request.

Can I use MyAlmi if I am under 18?

Yes, from 13 (16 in the EU and EEA). Under 18, reminders always stay private on the lock screen and no tips or purchases are shown. Your journal stays on your phone.

Which languages are available?

MyAlmi is available in 43 languages. It follows your phone's language, and you can choose another one in the app's settings.

Contact

Write to us and we will reply as soon as we can. Please do not send health details by email.

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